HelpDesk Pro

HelpDesk Pro is a extensively modified version of osTicket, which is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. HelpDesk Pro is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and offers professional features which are not from other suppliers. Multi-Language Support |  it’s called World-Wide-Web because we are in a global commerce but most, if not all other HelpDesk solutions do not offer a solution that accommodates multiple languages; clients and operators.

The problem with many solutions is the one we hear 95% of the time.  You are in business to make money and just need things to work as well as integrate well with your current solution(s).  Regardless if you are a one-man show, start-up, small and even medium size business.  Vitian Resources can make sure your helpdesk solution is integrated exactly like you need it.   Also staying with you until you understand how it works as well as work with you to setup ‘Best-Practices’ processes.  We are also available on a consulting basis as at the end of the day, the right solution for your company is our priority.

HelpDesk Pro is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include;

	Web and Email Support Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
	Auto Response Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
	Canned Replies Predefined responses for frequently asked questions.
	Internal Notes & File(s) attachments Add internal notes to tickets for staff as well as attach files for clients or internally
	Help Topics Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
	Alerts and Notification(s) Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
	Role-based Access Control staff’s access level based on groups and departments.
	Assign & Transfer Tickets Assign tickets to a staff and/or department.
	No signup Required No user account or registration required for users (ticket ID/email used for login).
	Support History All support requests and responses are archived.

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